If you have a mixed environment in your organisation where you have macs and windows systems and authentication is from active directory. You could have seen this problem many times that if a user has mac and windows system both and he/she changes his password on windows system, user starts facing lots of problem on his mac systems. Like, keychain pop-up which asks to enter old password again and again. User is not able to access network resources and network drives.
So, here is the solution.
Solution :
First, of all user should update his new password on his login keychain. User gets a keychain update pop-up at the time login as per below screenshot.
Click on "Update Keychain Password". It would ask you enter your OLD PASSWORD and NEW PASSWORD. If you do this step, your keychain will work fine.
If in case, you missed it and clicked on "Continue Log In". You will be login to the system but to access your resources you have to enter your old keychain password again and again. So here, we have to update user keychain password. Don't worry, it is easy to do that, just follow the below mentioned steps.
Open Keychain Access. (Go > Utilities > Keychain Access)
Select 'login' keychain and unlock it.
Click on Edit > 'Change Password for Keychain "login"...' (As per the below screenshot).
It will ask user to put his OLD KEYCHAIN PASSWORD and his NEW LOGIN PASSWORD. After this step, new password will be updated in his login keychain. (e.g It would also update file vault and wifi password too.) THIS STEP IS BEST FOR REMOTE USERS. If in case they have changed their password somehow but not able to update it on their mac. Just follow these steps and it would fixed their problem.
Now, major one, if user clicked on "Create New Keychain" and didn't follow the steps properly and messed up with his old keychain and new keychain. After that, user will be angry like anything and will call you in full frustration. So here is the trick to fix that too, but in this case user also has to do some struggle.
In this case, we will delete his all login keychain (Old and New both) and will create a new one. Below are the steps.
Open Terminal (Go > Utilities > Terminal) and type the below command to open user keychain location. (Reason to open it from terminal because user library folder is hidden).
Reboot your mac and put the new password. It will create all entires of default keychain. Now, user has to put his new password on every password required item to have its new entry in his keychain.
So, i have discussed about most common issues of keychain and all three options of keychain.
Thank you
So, here is the solution.
Solution :
First, of all user should update his new password on his login keychain. User gets a keychain update pop-up at the time login as per below screenshot.
Click on "Update Keychain Password". It would ask you enter your OLD PASSWORD and NEW PASSWORD. If you do this step, your keychain will work fine.
If in case, you missed it and clicked on "Continue Log In". You will be login to the system but to access your resources you have to enter your old keychain password again and again. So here, we have to update user keychain password. Don't worry, it is easy to do that, just follow the below mentioned steps.
Open Keychain Access. (Go > Utilities > Keychain Access)
Select 'login' keychain and unlock it.
Click on Edit > 'Change Password for Keychain "login"...' (As per the below screenshot).
It will ask user to put his OLD KEYCHAIN PASSWORD and his NEW LOGIN PASSWORD. After this step, new password will be updated in his login keychain. (e.g It would also update file vault and wifi password too.) THIS STEP IS BEST FOR REMOTE USERS. If in case they have changed their password somehow but not able to update it on their mac. Just follow these steps and it would fixed their problem.
Now, major one, if user clicked on "Create New Keychain" and didn't follow the steps properly and messed up with his old keychain and new keychain. After that, user will be angry like anything and will call you in full frustration. So here is the trick to fix that too, but in this case user also has to do some struggle.
In this case, we will delete his all login keychain (Old and New both) and will create a new one. Below are the steps.
Open Terminal (Go > Utilities > Terminal) and type the below command to open user keychain location. (Reason to open it from terminal because user library folder is hidden).
open ~/Library/Keychain/You will see some folders and files. Select all of them and move to trash.
Reboot your mac and put the new password. It will create all entires of default keychain. Now, user has to put his new password on every password required item to have its new entry in his keychain.
So, i have discussed about most common issues of keychain and all three options of keychain.
Thank you
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